SquareTrade 3-Year Kitchen Appliance Protection Plan ($175-200)

I bought a 3 year warrantee with my Frigidaire dehumidifier. The dehumidifier went belly up after 7 months. I put a claim in in my SquareTrade warrantee and within seconds was told my original manufactor's warranttee was still in force. They gave me all of the information to start the claim, and I got my money refunded in less than 2 weeks! If we had past the manufacturer's warrantee SquareTrade would have paid! I purchased a new dehumidifier and immediately a new 3 year SquareTrade warranttee.

SquareTrade SquareTrade 3-Year Appliances Warranty ($175-200 Items) says you must have a copy of your Amazon receipt on file with them before you can file a claim. It was not easy to accomplish.

When I clicked on "submit receipt" on their email I reached a login screen for my email address and password. To get a password I must establish an account with them. This did not work because they did not recognize my email address --even though they had used it twice to send emails to me.

Customer service was helpful by sending an email explaining how to bypass the website by email (attach Amazon's invoice to an email addressed to receipts@squaretrade.com with policy number in subject line). That did work!

He also sent me a one-time password to use to obtain a permanent password to access my account. After entering my email address and selecting a password I got a screen saying "An unexpected error has occurred." When I tried again they rejected me because I'd used up my one-time.

I tried to login again using my newly selected password. No good. They rejected my email address again even though, by this time, they had used it five times.

At this point I still can't access my account so I hope I never need to file a claim. I sure as heck will keep that customer service reps' telephone number though.

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They are really easy to work with, and the new feature of letting you upload your receipts for safekeeping is genius. I have actually had to file a claim with them on a different item, and working with them was easy. Their phone people were US-based, intelligent, polite, and cooperative. They allow you to review your interaction with the phone agent, which keeps them accountable. I got my warranty payout without any hassle. I will use them again.

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I bought this based on the description, thinking that it covers any appliances with a value within the range specified.

After purchase, I went to Squaretrade's site to submit the detail of the toaster oven I purchased from Amazon and noticed that the item description said "new" so I emailed Squaretrade asking them how to change it to "refurbished".

Turns out, this warranty is *ONLY* for new items, which is nowhere mentioned in the description.

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This company is a delight to work with. I have had two dehumidifiers fail within a year and square trade makes it good quickly and without hassle. Do not buy a dehumidifier without getting at least one year of warranty.