- 3-year coverage from date of purchase: drops, spills, hardware failures
- Fixed or receive full replacement cost in 5 days or less - guaranteed
- Free 2-way shipping for repairs
- 100% parts and labor covered with no deductibles
- Fully transferable with gifts. Cancel anytime, full refund in first 30 days.
First let's get this out of the way: you need to understand SquareTrade's warranties to appreciate them, and make appropriate decisions on them. If you understand that the value of the warranty diminishes with your repair claims, then you're OK. The point of the ST warranty is to make sure your computer runs for the duration of the warranty period OR fix or replace it up to, or until, the face value of the warranty is met. Meaning: if you have warranted the computer for $1000, and it is repaired at a repair cost of $200, your remaining warranty is only good for $800 worth of additinoal repairs or refund during the warranty period. I understand this and think it is a fair policy which helps keep pricing affordable.
My claims experience with SquareTrade is twofold. About a year into the warranty my touchscreen laptop had a screen problem. SquareTrade repaired it quickly. Unfortunately the screen still occassionally lost its touch ability, but this seemed more software based than hardware as a reboot would correct. All in all I was happy with the repair. The cost of the repair was valued at roughly $250, which seemed reasonable.
About a year after that, in a rush, I unfortunately dropped the laptop and broke it severely. I felt terrible as this is my daughter's computer which she loves. Since we had Accidental Damage protection (thought we might need it for my daughter and not for me!) I frantically called SquareTrade. My call was taken care of quickly and professionally. I sent the laptop in and in 2 days was greeted with a warranty payment equal to the face amount minus the $250 previous repair charge. This allowed me to replace my daughter's computer quickly (and with less of a wallet impact) and not have an issue with her school work.
Worked exactly as advertised by SquareTrade and I am very happy with their service. This experience will provide additional peace of mind to me should I ever need to make another claim (which I hope I do not) on any of the other items I have warranted with them.
Buy SquareTrade 3-Year Computer Accident Protection Plan ($100-300) Now
I bought an ASUS netbook in Sep 2009 and also bought the SquareTrade (ST) warranty with accidental damage for 3 years. At just under one year, the battery went dead netbook shows it is charged, but the netbook will not even turn on with battery. ASUS would do NOTHING and their battery is not even stocked by ASUS. So, I turned to my ST warranty. I submited a claim and SquareTrade rejected it.
It turns out batteries and chargers are NOT covered by ST. So, my dead netbook will not be fixed under the SquareTrade warranty. That info is not on this webpage (4Oct2010). It is a little misleading to talk about all of the "good things" and leave out the "minor detail" that two most likely parts to fail (battery and charger) are NOT covered!
Read Best Reviews of SquareTrade 3-Year Computer Accident Protection Plan ($100-300) Here
I started signing up with Square Trade because of their reasonable prices. I was a bit nervous, since I've only used Best Buy's warranty service and never had tried a mail-in service before, but the difference in price was significant enough to take a chance with it.
I just filed a claim with Square Trade and received astoundingly good service. None of the nonsense that I'm used to from Geek Squade.g., waiting for hours at the Best Buy service counter for someone to pay attention to me, then being told the issue isn't covered, or it'll cost extra, it'll take 2-6 weeks to send the unit out for service, etc.
None of that crap when I dealt with Square Trade. To the contrary, I received INSTANT help, yes it's fully covered, INSTANT e-mail labels for the return, great response.
I'll never use Geek Squad again. I'm a Square Trade fan now. Seriouslythese guys are the best.
Want SquareTrade 3-Year Computer Accident Protection Plan ($100-300) Discount?
I have used Square Trade warranties for over three years, and in that time have had to use the warranty on four separate occasions. Customer service has always been very fast, courteous, and helpful. I received full reimbursement for an mp3 player, a Nokia phone, and a laptop. When my HP tablet stopped working, I was sent a box and UPS label, and my computer received a new mother board and was back to me in two days!!! I was thrilled!!! They really used an excellent repair vendor, Blue Raven Technology in CT, and I was given a tracking number and kept apprised of the progress on the repair. I absolutely and unreservedly endorse this company and have just purchased another computer warranty through them. I am also grateful that there is an honest, reputable, and affordably priced warranty company out there.
The screen on my laptop got broken. I submitted a claim and the next day I was told that I qualified for a full refund. Less then a week after I mailed the laptop to them with a prepaid ups label the company confirmed my claim and the full purchase price was put in my paypal account.
